Sorry, but the customer is never right. This is a horrible saying that couldn't be farther from the truth. The rest of your post is just opinion so I don't care to argue those points with you. You aren't bringing up fact, you're just complaining in general.
If the customer is never right, then LoL was a bad move by riot and HoN was a mistake. The customer is always right, note that its a singular term used in context to the general customer, the consumers. Knowing what the customer wants is one thing the customer may not even know. But, you're pretty damn dumb if you think otherwise.